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Shannon A. McCleery, Psy.D., is a 2024 graduate of the Psy.D. Program in Clinical Psychology at Antioch University, New England

Dissertation Committee:

  • Kathi Borden, PhD, Chairperson
  • Nancy Ruddy, PhD, Committee Member
  • Alexander Brown, PhD, Committee Member

Keywords

burnout, nurses, support, Maslach Burnout Inventory, quantitative

Document Type

Dissertation

Publication Date

2024

Abstract

Nurses are the most likely group of healthcare workers to develop burnout. Previous research identified supervisory support, job control, and decision-making ability in the workplace as protective factors against burnout. There was a gap in the literature regarding the relationship between burnout in nurses and their experience of support, control, and decision-making during the COVID-19 pandemic. Reducing and preventing burnout in nurses is important due to the nursing shortage and concerns of attrition rates. This quantitative study examined the relationship of emotional support, instrumental support, job control, and decision-making opportunities in the workplace to burnout in hospital-based nurses. Measures used included the Maslach Burnout-Inventory: Human Services Survey (Medical Personnel; MBI:HSS (MP)), the Dwyer and Ganster work control scale, and support questionnaires. On average, respondents had high levels of emotional exhaustion and moderate levels of depersonalization and sense of personal accomplishment. Significant positive relationships were found between emotional support and personal accomplishment, instrumental support and personal accomplishment, and job control and decision-making and personal accomplishment. Significant negative relationships were found between emotional support and emotional exhaustion and instrumental support and emotional exhaustion. Hospital administrators and nursing supervisors would benefit from better understanding the relationship of support, control, and burnout for their staff nurses. This dissertation is available in open access at AURA (https://aura/antioch.edu) and OhioLINK ETD Center (https://etd.ohiolink.edu).

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ORCID: 0009-0001-0539-696X

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