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Nate Woods, Ph.D. is a 2020 graduate of the PHD Program in Leadership and Change at Antioch University.

Dr. Woods at his Dissertation Defense.

L-R: Dr. Mitchell Kusy, Committee Chair, Dr. Elizabeth Holloway, Committee Member, Dr. Rajiv Abhimanyu Bissessur, Committee Member

Dissertation Committee

  • Mitchell Kusy, Ph.D., Committee Chair
  • Elizabeth Holloway, Ph.D., Committee Member
  • Rajiv Abhimanyu Bissessur, Ph.D., Committee Member

Document Type

Dissertation

Publication Date

2020

Abstract

Original Equipment Manufacturer (OEM) is a term used in many industries to describe a company that produces parts and equipment that may be marketed by another manufacturer. In the aviation industry, the aircraft engine OEM refers to the company the manufactures engines powering the aircraft. The OEM manufactures the engine, defines the required maintenance to operate the engines, and recommends product modifications. Product modifications are recommended to improve product safety, durability, reliability, and cost of ownership and are formally communicated through issuance of service bulletins. Properly performing the required maintenance and adopting service bulletins is an important element of maintaining a high standard regarding safety performance. The aircraft engine OEM is the source of knowledge regarding how to properly and effectively perform standard maintenance tasks. The OEM also has information related to service bulletins that is critical to properly assess and adopt service bulletins. This study identifies the critical elements of engagement between aircraft engine OEMs and airlines during two process. The first process study was the adoption of service bulletins and included how the airline becomes aware of a service bulletin, how they assess the need to perform the service bulletin, and finally how the airline prepares and executes on the adoption of the service bulletin. During each phase the OEM engagement was identified and analyzed. The second process studied was how the airline identifies when they need support from the OEM to properly complete required maintenance and inspection tasks. OEM engagement was identified and analyzed during this process. Critical elements required for effective and efficient engagement identified in this study are then compared to existing literature on effective interorganizational engagement. Applying the learnings from this study to the more generic process maps developed in previous studies allowed for a specific process map for ensuring effective and efficient engagement between aircraft engine OEMs and airlines, in this specific context. This dissertation is available in open access at AURA: Antioch University Repository and Archive, http://aura.antioch.edu/, and OhioLINK ETD Center.

Comments

Nate Woods, Ph.D.

ORCID Scholar ID #: #0000-0002-8413-8335

Nate Woods has over 20 years of experience in the aviation industry, his professional and personal interest is focused on the development of the aviation industry in Africa. He began his career with GE in 2008 as a CF6 Diagnostics Fleet Manager. In 2014 he moved to the field service organization where he served as the Field Service Engineer supporting Ethiopian Airlines and other airlines in the Sub-Sahara Africa region. He currently serves as the Senior Customer Support Manager supporting Ethiopian Airlines and all airlines in North Africa and the Sahel region of Africa. Before coming to GE, Nate worked at Rolls Royce as an HPT design engineer. Prior to this, Nate worked for the U.S. Air Force Research Laboratory at Wright-Patterson Air Force Base.

In addition to his PhD, Nate has and B.S. & M.S. degree in Mechanical Engineering as well as an MBA, all from Wright State University. In his spare time, Nate likes to spend time with his wife, Tisay, and sons, Mohammed and Ismael.

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