Servant Leadership Characteristics and Empathic Care: Developing a Culture of Empathy in the Healthcare Setting
Mark Martin, Ph.D. is a 2019 graduate of the PHD Program in Leadership and Change at Antioch University.
Dr. Martin at his Dissertation Defense.
L-R: Dr. Carol Baron, Committee Member, Dr. Laura Morgan Roberts, Committee Chair, Dr. Reginald Silver, Committee Member (not shown).
- Laura Morgan Roberts, PhD, Committee Chair
- Carol Baron, Ph.D., Committee Member
Reginald Silver, Dr.PH, Committee Member
Empathy, Empathic Care, Empathetic, Healthcare, Mid-Level Practitioners, Mixed Methods, Servant Leadership, Healthcare Consumerism, Health Systems, Hospitals, Medical Group Practices, Nurse Practitioners, Physician Assistants, Servant Leadership Pillars
The purpose of this study was to assess the degree to which servant leadership characteristics are exhibited in medical group practices, and the degree to which servant leadership characteristics correlated with measures of empathic care. This study featured an explanatory mixed methods research design embedded in appreciative inquiry. A total of 189 mid-level practitioners consisting of nurse practitioners, physician assistants, and practice mangers responded to a 32-item scale survey that featured a six-point Likert scale to measure servant leadership items and a 10-point continuous scale to assess measures of empathic care. The servant leadership items were based on the seven pillars of servant leadership. Data analyses included assessing means, standard deviations, and percentage distributions for servant leadership statements and empathic care statements. Additionally, bivariate correlation analysis and standard multiple regression analysis were conducted to assess the degree of influence of servant leadership characteristics on measures of empathic care. Findings from this study identified Pillar 1 (Persons of Character) as the servant leadership pillar most strongly exhibited in the medical group practices. Furthermore, Pillar 5 (Has Foresight) was the strongest correlate of reported empathic care within medical group practices as well as team members’ proclivity to practice servant leadership behaviors with patients more than with each other. The study also found that clinicians and non-clinicians significantly differed in their endorsement of all of the servant leadership pillars except Pillar 1 (Persons of Character). The findings of this dissertation point to strategies for promoting an environment of empathic care, and team building and organizational development and training in the medical group practices. This dissertation is available in open access at AURA: Antioch University Repository and Archive, http://aura.antioch.edu/ and OhioLINK ETD Center, https://etd.ohiolink.edu/
Martin, M. A. (2019). Servant Leadership Characteristics and Empathic Care: Developing a Culture of Empathy in the Healthcare Setting. https://aura.antioch.edu/etds/525
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Mark Martin, Ph.D.
ORCID Scholar ID #: #0000-0003-4668-0825
Dr. Mark Martin currently serves as the Deputy Director for the Office of Minority Health and Health Disparities for the State of Maryland. He has a passion for improving patient-centered care and for strengthening the continuum of care in communities through public and private partnerships.
Dr. Martin brings over 25 years of combined professional experience in public health, hospital operations, financial services, and community and faith-based organizations. Dr. Martin is also the founder of and principal consultant at Martin & Associates Strategic Management Consulting.
In addition to earning a PhD in Leadership and Change from Antioch University where his seminal research focused on the role of servant leadership characteristics in developing an environment of empathic care in primary care setting, Dr. Martin has earned an MBA and MHA from Pfeiffer University and an MA in Leadership from Antioch University. His combined academic and professional experience continues to fuel Dr. Martin’s efforts to research and develop innovations to improve patient-centered care and the patient experience.
Dr. Martin is married to his best friend, Rev. Dr. Nicole Martin, and is the proud father of Addison and Josephine.